Contact Us

Want to apply for a Card?

Chat with us by logging into your Online Services account or the American Express® App: 8:00 AM - Midnight EST / 7 days a week.

Don't have an Online Services account? Click here to create one.

Need help with a question?

Whatever you need - question answered, issues addressed - we look forward to assisting you.

Please have your Card in hand when calling or chatting with us.

TTY (Text Telephone)

  • If you would like to communicate through TTY services and are calling from a TTY phone, dial 711 and then use our TTY number 1-866-549-6426 to reach our Customer Service centre
  • Customer Service is available 24 hours a day / 7 days a week

Relay Services

  • If you are calling from a TTY phone, connect through a relay operator by dialing 711 and 1-866-549-6426. The relay operator will connect you to our servicing centre to speak with a Customer Care Professional
  • Customer Service is available 24 hours a day / 7 days a week

Signature Cards

  • If you are unable to use the PIN pad at the POS (Point of Sale) due to a disability and prefer to have a signature card to complete your transactions
  • Please call our Customer Service number on the back of your Card or 1-800-869-3016

Braille Statement

Print Materials

To visit the Accessibility at Amex Canada website, click here.

Canada: 1-800-869-3016 (toll-free)

US: 1-800-528-4800 (toll free)

Canada: 1-866-549-6426 (TTY/TDD)

US: 1-800-221-9950 (TTY/TDD)

Outside Canada: (905) 474-0870 (collect)

Outside US: (336) 393-1111 (collect)

Canada: 1-800-869-3016 (toll-free)

US: 1-800-528-4800 (toll free)

Canada: 1-866-549-6426 (TTY/TDD)

US: 1-800-221-9950 (TTY/TDD)

Outside Canada: (905) 474-0870 (collect)

Outside US: (336) 393-1111 (collect)

In Canada: 1-800-575-2273

In North America (Weekdays 8am to 8pm EST): 1-877-777-1544 (toll-free)

In Canada/U.S.: 1-800-263-1616 (toll-free)

Outside Canada/U.S.: (905) 474-8400 (collect)

For nearest location: 1-800-668-2639 (toll-free)

Phone based Travel Service: 1-800-611-1100 (toll-free) or: 1-888-414-TRIP (toll-free)

In Canada: 1-866-616-0532 (toll-free)

In Canada for Policy Holders: 1-800-708-0807

To enroll (for Credit Cards only, Premiums Apply): https://apu.assurant.com/

In Canada/U.S.: 1-800-263-3365 (toll-free)

Outside Canada/U.S.: (905) 474-1545 (collect)

Canada: 1-800-869-3016 (toll-free)

Outside Canada: (905) 474-0870 (collect)

In Canada/U.S.: 1-888-461-2639 (toll-free)

Outside Canada/U.S.: (905) 474-9383 (collect)

Platinum Card Customer Service

In Canada/U.S.: 1-800-263-1616 (toll-free)

Outside Canada/U.S.: (905) 474-8400 (collect)

Platinum Card Travel Service

In Canada/U.S.: 1-800-263-1616 (toll-free)

Outside Canada/U.S.: (905) 474-8400 (collect)

Platinum Card Concierge

In Canada/U.S.: 1-800-263-1616 (toll-free)

Outside Canada/U.S.: (905) 474-8400 (collect)

  • Trip Cancellation Insurance
  • Emergency Medical Insurance
  • Flight and Baggage Delay Insurance & Hotel Burglary Insurance
  • Car Rental Theft and Damage Insurance
  • Purchase Protection Plan
  • Buyer's Assurance Protection Plan

To submit a claim for coverages listed above, please contact:

Toll-free from US & Canada: 1-800-243-0198

From anywhere in the world: 905-475-4822

Online: https://amex.rsagroup.ca/

For Travel Accident Insurance, please contact: Toll-free from US & Canada 1-877-772-7797

Buyer's Assurance Protection Plan and Purchase Protection Plan

For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.

Outside Canada/U.S. please call collect (905) 475-4822.

Aeroplan Contact Centre

Canada and USA: 1-800-361-5373

All other areas: 1-514-395-0300

Purchase Protection Plan and Buyers Assurance

For Inquiries/claims, in Canada/U.S. please call 1-800-243-0198.

Outside Canada/U.S. please call collect (905) 475-4822.

Disability Plan for Small Business

In Canada: 1-800-869-3016

Disability Plan for Small Business

In Canada: 1-800-869-3016

Visit the Customer Centre to learn more about your Corporate Card or Corporate Card program.

For Cardmembers: 1-800-716-6661

For Program Administrators: 1-866-568-0308

Not a Customer? Call 1-866-323-2602

Travel assistance, foreign currency exchange, and a variety of other services are provided to travellers through the American Express retail network of over 2,200 Travel Service Locations worldwide.*

To learn more about Travel Service Locations click here.

With Global Card Transfer we can transfer your existing Card.

To learn more click here

Account inquiries, Lost or Stolen Cards or General Information:

Anywhere in Canada/U.S. 1-888-721-1044

International, call collect (905) 474-1229

Business Concierge:

Anywhere in Canada/U.S. 1-866-255-1815

International, call collect (905) 474-9279

Related Links